Refund policy

In short

  • Tell us within 30 days of delivery that you want to send something back, for any reason. Then post it to us within 14 days of telling us.
  • You pay to post it back, unless it isn't what you ordered or it's faulty or damaged.
  • We refund you within 14 days of getting the item back, or of you sending us proof of postage if that's sooner.
  • There's no restocking fee.

Your legal right to cancel

UK law (the Consumer Contracts Regulations 2013) lets you cancel an online order without giving a reason. The right starts when you place your order and ends 14 days after the day it's delivered (if it comes in more than one parcel, 14 days after the last one arrives). Our 30-day window includes those 14 days and works the same way.

To cancel, tell us clearly. An email to support@shefoundwings.com with your order number is enough. You can use the cancellation form at the end of this page, but you don't have to. You're in time if you send your message before the deadline.

Trying things on

Try it on indoors, as you would in a shop. If it comes back worn or damaged, we may take the drop in value off your refund.

Return postage

You pay the postage to send back something you've changed your mind about. If it isn't what you ordered, or it's faulty or damaged, we pay that postage.

Sending it back

Start with an email to support@shefoundwings.com giving your order number. We'll reply within one working day with the address to post your return to, so we can tell whose parcel has arrived.

Please don't post returns to our head office at 5025 Via Lucia, Yorba Linda, CA 92886, United States. It can't accept parcels.

Your refund

Your refund goes back to the card or account you paid with, and we don't charge a fee for it. You'll get the money within 14 days of the day your return reaches us, or within 14 days of sending us proof of postage, whichever is sooner.

Faulty, damaged or not as described

By law, we must supply goods that match their description, are of satisfactory quality and are fit for purpose. These rights come from the Consumer Rights Act 2015. Our returns policy is extra and doesn't limit them.

  • For 30 days after delivery, you can reject a faulty item and get a full refund.
  • After that, you can ask us to repair or replace it. If that doesn't fix the problem, or we can't do it within a reasonable time, you can have a price reduction or a refund.
  • A fault that shows up within 6 months of delivery is treated as having been there from the start, unless we can show it wasn't.
  • We pay the postage to return a faulty item, and we refund you within 14 days of agreeing that you're owed a refund.

Email support@shefoundwings.com with your order number and, if you can, a photo of the problem.

Cancellation form

You don't need a form to cancel. If you'd like to use one, copy these lines into an email or a letter:

  • To: Alder Row LLC (She Found Wings), 5025 Via Lucia, Yorba Linda, CA 92886, United States. Email: support@shefoundwings.com
  • I hereby give notice that I cancel my contract of sale of the following goods: (list the items)
  • Ordered on (date) / received on (date)
  • Your name
  • Your address
  • Your signature (only if you send this on paper)
  • Date

Questions

She Found Wings is owned and run by Alder Row LLC, a California limited liability company. Email support@shefoundwings.com or call +44 7863 781322 (Monday to Friday; email gets the quickest answer), and we'll answer within one working day.

Shop details

  • Delivery: 7–13 days anywhere in the UK.
  • Customer service: Monday to Friday; email gets the quickest answer
  • Email: support@shefoundwings.com
  • Phone: +44 7863 781322
  • Business address: 5025 Via Lucia, Yorba Linda, CA 92886
  • Who we are: She Found Wings is operated by Alder Row LLC, a California limited liability company (registration no. B20260437294).